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Refund and Returns Policy

Refund and Returns Policy

Effective Date: June 2, 2026
Last Updated: June 2, 2026

Thank you for choosing Lhurd Resume. We take pride in delivering high-quality, professionally written career documents tailored specifically to each client. Please read this policy carefully before placing an order.

1. Nature of Our Services

All services provided by Lhurd Resume — including resume writing, cover letter writing, and LinkedIn profile optimization — are digital, intangible, and custom-created services. Because our work is personalized to each individual client and cannot be “returned” or resold once delivered, our refund policy reflects the nature of custom professional services.

2. Our Commitment: Unlimited Revisions

We stand behind the quality of our work. Every service package includes unlimited revisions. If you are not satisfied with your delivered documents, we encourage you to request revisions before considering a refund.

Revision requests should be submitted to Admin@lhurdresume.com with specific, detailed feedback. We are committed to working with you until you are satisfied with the final product.

3. No-Refund Policy After Delivery

Due to the custom and digital nature of our services, we do not offer refunds once work has been delivered to the client, except as outlined in Section 4 below.

By placing an order with Lhurd Resume, you acknowledge and agree to this policy.

4. Eligible Refund Circumstances

A refund may be issued in the following circumstances:

4.1 Failure to Deliver Within the Stated Timeframe

We commit to the following delivery timelines:

  • Standard Service: 48–72 hours from the time all required information is received
  • Express Service: 12–24 hours from the time all required information is received

If Lhurd Resume fails to deliver the completed work within the stated timeframe for your selected service level, you are entitled to request a full refund. The delivery clock begins only after we have received all necessary information from you (e.g., current resume, job target, questionnaire responses).

4.2 Duplicate Charges

If you were charged more than once for the same order due to a technical error, you are entitled to a full refund of the duplicate charge.

4.3 Service Not Rendered

If payment was processed but no service was initiated or delivered, you are entitled to a full refund.

5. Refund Request Process

To submit a refund request, please follow these steps:

  1. Contact us within 7 days of your order delivery date (or within 7 days of your expected delivery date if delivery was not made)
  2. Send an email to Admin@lhurdresume.com with the subject line: “Refund Request – Order #[Your Order Number]”
  3. Include the following in your email:
    • Your full name and email address used at checkout
    • Your order number
    • The reason for your refund request
    • Any supporting documentation (e.g., screenshots of communication, timestamps)

Refund requests submitted after 7 days from the delivery date will not be accepted.

6. Refund Review and Processing

  • All refund requests will be reviewed within 3–5 business days of receipt
  • We will notify you by email of our decision
  • If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider
  • We reserve the right to request additional information before approving a refund

7. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

  • You changed your mind after work has been delivered
  • You found a different service provider after placing your order
  • You did not use revision requests prior to requesting a refund
  • Delays caused by your failure to provide required information in a timely manner
  • Dissatisfaction with the service when revision requests have not been utilized
  • Requests submitted more than 7 days after delivery

8. Cancellations

If you wish to cancel your order before work has begun, please contact us immediately at Admin@lhurdresume.com. Cancellations requested before we begin writing may be eligible for a full refund. Once writing has commenced, cancellations are not eligible for a refund.

9. WooCommerce Orders

Orders placed through our website are processed via WooCommerce. Your order history and details are accessible through your account on lhurdresume.com. Refund transactions initiated by us will appear on your account and will be reflected in your original payment method as processed by our payment provider.

10. Chargebacks

We ask that you contact us directly at Admin@lhurdresume.com before initiating a chargeback with your bank or payment provider. We are committed to resolving disputes fairly and promptly. Chargebacks filed without first contacting us may result in account suspension and could delay resolution.

11. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. The “Last Updated” date at the top of this page will reflect the most recent revision. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

Lhurd Resume
Operated by Lynda Hurd
Austin, TX 78702
Email: Admin@lhurdresume.com
Website: lhurdresume.com