Privacy Policy
Effective Date: June 2, 2026
Last Updated: June 2, 2026
Welcome to Lhurd Resume (“we,” “us,” or “our”), a professional resume writing service operated by Lynda Hurd, located at Austin, TX 78702. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lhurdresume.com and purchase our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
1.1 Information You Provide Directly
When you use our website, place an order, or contact us, we may collect the following personal information:
- Identity Data: First name, last name, professional title
- Contact Data: Email address, phone number, mailing address
- Resume & Career Data: Work history, education, skills, accomplishments, LinkedIn profile URL, and any other career-related content you submit for our services
- Payment Data: Billing address and payment card information (processed securely through our payment processors; we do not store full card details on our servers)
- Account Data: Username and password if you create an account on our WooCommerce-powered store
- Communications: Any messages, emails, or notes you send us regarding your project or service requests
1.2 Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and tracking technologies, including:
- Usage Data: Pages visited, time spent on pages, links clicked, referring URLs
- Device Data: IP address, browser type and version, operating system, device identifiers
- Transaction Data: Details of products or services you have purchased
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To write, revise, and deliver your resume, cover letter, LinkedIn profile optimization, or other requested documents
- Order Processing: To process payments, send order confirmations, and manage your purchases through WooCommerce
- Customer Communication: To respond to your inquiries, provide project updates, and deliver completed work
- Account Management: To manage your account on our website if you have registered
- Service Improvement: To analyze usage patterns, improve our website, and enhance the quality of our services
- Marketing: To send promotional communications about our services, where you have opted in or where permitted by law. You may opt out at any time.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities
3. Payment Processing
Our website uses WooCommerce as our e-commerce platform. Payments are processed by trusted third-party payment processors. We do not store, process, or transmit your full payment card details on our servers. All payment transactions are encrypted using SSL/TLS technology.
Our payment processors maintain their own privacy policies governing the use of your payment information. We encourage you to review their policies when making a purchase.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
4.1 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function, including WooCommerce shopping cart and session cookies
- Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
- Marketing & Advertising Cookies: We use the Meta Pixel (Facebook Pixel) to measure the effectiveness of our advertising on Facebook and Instagram and to deliver relevant ads to you. Meta may use this data in accordance with Meta’s Privacy Policy.
- Preference Cookies: To remember your settings and preferences for future visits
4.2 Managing Cookies
You can control and/or delete cookies through your browser settings. Disabling certain cookies may affect website functionality. For more information, visit aboutcookies.org.
5. Third-Party Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: With trusted vendors and service providers who assist in operating our website and delivering services (e.g., payment processors, email service providers, cloud hosting). These parties are contractually obligated to keep your information confidential.
- Analytics Providers: Google Analytics and similar tools receive anonymized usage data.
- Advertising Partners: Meta Platforms receives data via the Meta Pixel for advertising measurement and targeting purposes.
- Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of Lhurd Resume, our clients, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:
- Order and transaction records are retained for a minimum of 7 years for accounting and tax compliance purposes.
- Resume and career content submitted for service delivery is retained for up to 2 years after project completion to facilitate revisions or reorders, after which it is securely deleted.
- Marketing data is retained until you unsubscribe or opt out.
7. Your Privacy Rights
7.1 For Residents of the European Economic Area (GDPR)
If you are located in the EEA, you have the following rights under the General Data Protection Regulation:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
7.2 For California Residents (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
- Right to Know: Request information about what personal data we collect, use, disclose, and sell
- Right to Delete: Request deletion of your personal data, subject to certain exceptions
- Right to Opt-Out: We do not sell personal information. If this changes, you will have the right to opt out.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise any of these rights, please contact us at Admin@lhurdresume.com. We will respond to verified requests within 30 days.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, secure server infrastructure, and restricted access to personal data on a need-to-know basis.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at Admin@lhurdresume.com and we will promptly delete such information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Lhurd Resume
Operated by Lynda Hurd
Austin, TX 78702
Email: Admin@lhurdresume.com
Website: lhurdresume.com